Call Nordic Fusion 02 9907 1717 02 9907 1717

Customer Service

Delivery Policy
Upon receipt of your order, please allow 1-5 business days for your order to be packed and dispatched. You will receive an email tracking advice from Australia Post once completed. Transit time will depend on your location, items are dispatched from our warehouse in Sydney. If any items are temporarily out of stock or sold out, we will contact you to advise and discuss lead times or alternative options.
Delivery Details
Nordic Fusion uses eParcel, Australia Posts electronic freight management system to deliver your order. eParcel is safe and reliable and all parcels are barcoded allowing for online tracking so we'll always know exactly where your order is. eParcel allows for delivery to a street address or PO Box, whichever you'd prefer. If you are not home on day of delivery, a card will be left in your letterbox advising to collect your parcel from your local post office. Or you can leave delivery instructions if you wish the parcel to be left at the front door for example.
Please note: If you elect for your parcel to be left on your premises, Nordic Fusion can not be held responsible for any lost or stolen parcels as a result.
Delivery Schedule
Australia-wide
If your order is urgent, we are happy to arrange faster delivery by Express Post for a small additional fee. (Guaranteed next business day delivery within the Express Post network). Please advise when you place your order if you would like your parcel to be sent Express.
  • Delivery within metro Sydney: 1-2 working days
  • Delivery from Sydney to other cities and large towns in NSW: 1-3 working days
  • Delivery from Sydney to interstate cities (including Perth): 2-5 working days
Delivery Costs
Australia-wide
Between 100g-5kg we charge a flat fee of $10 to ship the products to you Australia wide. An additional fee for goods over 5kg will be applicable and we will contact you to discuss charges.
International
For parcels up to 1kg, we send your order out via registered post at the following rates. Additional fees for parcels over 1kg will be applicable and we will contact you to discuss charges.
  • New Zealand AUD$24.95
  • Asia/Pacific AUD$34.95
  • USA/Canada AUD$39.95
  • Rest of World (UK, Europe) AUD$44.95
Privacy Policy
Nordic Fusion Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Nordic Fusion users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Nordic Fusion on 02 9907 1717.
By providing your personal information to us or by using our web site, you are indicating your acceptance of our current privacy policy.
Collection of Information
In order to use the Nordic Fusion website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Nordic Fusion is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection of Information
Any details collected from Nordic Fusion customers is required in order to provide you with our products and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it..
If you have any questions about security on our Website, you can email us at sales@nodicfusion.com.au
Returns & Refunds
If for any reason you are not completely satisfied with your purchase, we will offer you a 7 day money-back guarantee from the time you receive the goods. A full refund or exchange will be applied. Please email us on sales@nordicfusion.com.au or contact us in store to discuss.
Returns or refunds are not applicable to items that have been worn, used or damaged. All food items and fabric sales are deemed final and can not be returned for a refund or exchange. We do not accept 'change of mind' returns for products purchased on sale.
Items must be returned in original packaging with labels attached. Include a copy of your receipt along with your full contact information. Appropriate care must be taken when mailing items back to us. Nordic Fusion will not be held responsible for items lost or damaged in transit. Please send items to our head office at Warehouse 29, 122-126 Old Pittwater Road, Brookvale NSW 2100. Please click here to complete our online returns form.
Alternatively, you can return products in store at our Bondi Beach, Mosman or Manly locations.
We reserve the right to modify this policy at any time, so please review the page frequently to be aware of any updates.
Payment, Pricing & Promotions

Please note payment is charged immediately once online order is placed.

Nordic Fusion uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Nordic Fusion or any outside party
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Nordic Fusion
Your personal information is protected by SSL (secure sockets layer) with the highest level of encryption commercially available to ensure that your transaction is safe and secure. All transactions are in Australian dollars (AUD$).
We now offer payments through your PayPal account. For information on their security policies, please click here
You can also select to process your order as a 'Phone Order' if you would prefer to pay by cheque or bank transfer. We will contact you to arrange payment and your order will be dispatch once funds have clear